If you already know how to submit and follow a Help Desk ticket, the Print Shop process will feel very familiar. You will submit your request online, receive confirmation email, and be able to track your request through the Help Desk portal.
Important: The Help Desk Print Shop Service Catalog is the only way to submit Print Shop orders. Print requests should not be submitted by email, paper form, or other methods.
- Step 1: Start at the Bethel Technology Help Desk: Open the Technology Help Desk
- Sign in using your district account - Sign in with Google SSO if prompted.
- Step 2: Open Print Shop Services: From the Help Desk portal, select Print Shop Services from the available services.
The Service Catalog works much like submitting another Help Desk request: select the service you need, complete the request form, and submit it.
- Step 3: Example: Paper Printing Choose Paper Printing when you need the Print Shop to produce printed materials.
- Use this service for paper-based printing jobs such as:
- Flyers
- Handouts
- Forms
- Booklets or packets
- Classroom or instructional materials
- Other paper printing projects
- Step 4: Complete the Printing Request: Complete the information requested on the form. Be sure to provide enough information for the Print Shop to complete your job correctly. You will be asked to provide details about your printing request and upload the file you would like printed. The file must be in .pdf format and you can upload up to 10 files in 1 request. Carefully review your selections before submitting the request.
- Before submitting, double-check:
- Your document is the final version
- The correct file is attached
- Your printing instructions are accurate
- The quantity you need is correct
- Any special printing or finishing instructions are included
- Your school or department information is correct
Providing complete information helps the Print Shop process your order efficiently and reduces delays caused by follow-up questions.
- Step 5: Submit Your Request: Once everything looks correct, submit the request.
Just like a Technology Help Desk ticket, your Print Shop request is now entered into the system where it can be tracked and managed from submission through completion. Freshservice's Service Catalog is designed to allow employees to submit service requests through the same support portal used for other Help Desk services.
What Happens After You Submit?
The process will be similar to the Help Desk process you already use:
You submit a request → The Print Shop receives it → Your request is processed → Updates are communicated through the Help Desk system → Your order is ready for delivery → Your order is delivered to your building.
Using one system gives you a consistent place to submit requests, follow the progress, and keep communication connected to the original request.
One Portal. One Process.
The goal is to make requesting Print Shop services simple and familiar.
Technology Help Desk requests and Print Shop requests now begin in the same place.
Remember:
Need Technology Help? Create a ticket.
Need Printing? Submit a Print Shop Service Request.
All Print Shop orders must be submitted through the Print Shop Services section of the Help Desk.
